Refund policy
BEFORE YOU BUY:
Please double-check the following:
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Your size
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Product details
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Shipping and billing info
Sizing & Product Detail Policy
Customer Responsibility:
Customers are fully responsible for verifying their correct size prior to purchase.
Pre-Purchase Inquiries:
If you are unsure about fit or sizing, please reach out to us before completing your order via SMS at +1 (347) 652-2645 or on Instagram at @chambermain.
Liability Limitation:
Chamber13 will not be held liable or responsible for incorrect size selections made at checkout.
Shipping Policy
Our shipping policy can be reviewed here.
Return & Exception Policy
Standard Return Requirements:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Initiation Process:
To start a return, you can contact us at support@chamber13nyc.com. Please note that returns will be entertained only if instructed via email. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
(Note: Items sent back to us without first requesting a return cannot be processed for a refund and will be held or sent back at the customer's expense). You can always contact us for any return questions at support@chamber13nyc.com.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions & Timeframe:
If you believe your order qualifies for an exception, you must contact us within 3 days of receiving your order at support@chamber13nyc.com with your order number and photos/videos (jpeg and mp4 is the only acceptable file type), if applicable. Items must remain unworn, unused, and in original packaging with all tags attached.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Due to the limited nature of our inventory, items may sell out quickly. You may also contact us via SMS at (347) 652-2645 or email support@chamber13nyc.com to get further assistance.
International Trade:
For international shipping inquiries, cross-border policies, or related questions, please contact us through email at support@chamber13nyc.com or via our official Instagram account at @chambermain for further information.
Refunds
Fulfillment Delays
In compliance with applicable e-commerce and consumer protection laws (including FTC mail-order regulations), if Chamber13 fails to fulfill or ship your order within the stated timeframe above, you are fully eligible for a full refund to your original payment method upon cancellation request.
Delivery & Courier Investigations:
If your order has been marked as fulfilled and delivered by the carrier but you have not received it, you may reach out to customer service via email at support@chamber13nyc.com or SMS at (347) 652-2645 to initiate a delivery investigation.
Refund Processing Window:
Once a refund is approved, the funds will be returned to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the credit to your account. If more than 12 business days have passed since we approved your refund, please follow up with us at support@chamber13nyc.com.
Lost/Stolen Package
At Chamber13, tracking numbers are automatically emailed to customers upon order release, and it is the customer's sole responsibility to track their package as soon as it leaves our possession; risk of loss and legal title pass to the purchaser upon carrier delivery, meaning Chamber13 is not responsible for any lost, stolen, or damaged packages once a courier provides proof of delivery. To protect against unfortunate events, customers can opt-in to Chamber13 Order Protect at checkout, which covers lost or stolen items; however, for orders where Order Protect is declined, Chamber13 assumes no liability or financial responsibility for post-delivery loss or porch theft, and while our team will assist customers in filing an initial carrier report, no refunds or replacements will be issued by Chamber13 when valid carrier proof of delivery exists.
Cancellation of Order:
Due to the nature of the sneaker and clothing business—including limited releases and high-demand items—we highly suggest not canceling your order, as cancellations may incur a 5% cancellation fee of the total order amount to cover non-refundable payment processing costs.
You may contact us through support@chamber13nyc.com if you believe you qualify for an exemption.
