Shipping policy
Shipping and Billing Information
Chamber13 is not responsible for packages delivered to incorrect or incomplete addresses provided at checkout. A review page is available before check out so Chamber13 can not be held liable for inaccuracy of the given address.
While differing billing and shipping addresses are accepted, Chamber13 reserves the right to review and screen any order for potential fraud or high-risk indicators. If an order is flagged, we may request additional verification—such as a government-issued photo ID sent to support@chamber13nyc.com—to confirm that the purchase was authorized by the legitimate cardholder. If we are unable to verify the transaction or if requested documentation is not provided within a reasonable timeframe, the order may be canceled and refunded to the original payment method.
Shipping Responsibility
We strive to process your order as quickly as possible. Please allow a standard fulfillment period of 24–48 hours on top of the estimated shipping time selected at checkout. Once Chamber13 ships the order, you can expect delivery within this total estimated window. If for whatever reason, the item still has not shipped yet, feel free to reach out to support@chamber13nyc.com or send an SMS to (347) 652-2645.
Lost/Stolen Package
At Chamber13, tracking numbers are automatically emailed to customers upon order release, and it is the customer's sole responsibility to track their package as soon as it leaves our possession; risk of loss and legal title pass to the purchaser upon carrier delivery, meaning Chamber13 is not responsible for any lost, stolen, or damaged packages once a courier provides proof of delivery. To protect against unfortunate events, customers can opt-in to Chamber13 Order Protect at checkout, which covers lost or stolen items; however, for orders where Order Protect is declined, Chamber13 assumes no liability or financial responsibility for post-delivery loss or porch theft, and while our team will assist customers in filing an initial carrier report, no refunds or replacements will be issued by Chamber13 when valid carrier proof of delivery exists.
